New Sky Go App

New Sky Go App Not Working

Stream and download great TV, films and live sport with the all-new Sky Go app. A brand-new design makes it quicker for Sky TV customers to find and enjoy the very best TV, plus enjoy recommendations just for you and easy switching between compatible devices. The accompanying iPhone app is useful, too, because the native iOS Clock app doesn’t let you set multiple timers. Timers can be displayed in a variety of ways, and even embedded as watch face. Download our app for award-winning journalism and breaking news stories from the UK and around the world. We take you to the heart of the stories that shape our world, offering live events, eyewitness reports, expert analysis and opinion. Key Features:. Breaking news notifications - be the first to find out about major developing stories.

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

On your desktop, click Go, then click Utilities.
Double click Activity Monitor.
Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Skyhawke mobile phones & portable devices driver download for windows. Here’s how you can do it.

a) If you’re using Windows

Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
Under View by, click Large icons.
Click Programs and Features.
Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
Go to Local > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

On your desktop, click Go and click Applications.
Remove the Sky Go app.
Go back to your desktop, then click Go and click Go to Folder.
Type “~/library” and click Go.
Go to Cisco, then remove the VideoGuardPlayer folder.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

You may also want to read…

PRESS RELEASE

The new app combines the existing Sky Q and Sky Go app features, allowing customers to watch their favourite tear jerkers, nail biting sports matches and gripping dramas, from Sky, ITV, Channel 4 and more in a single, easy-to-use experience, both at home and away.

The app’s new design and features include:

Simple, one-touch destinations in a new UI including Home, TV Guide, Browse, Downloads and Recordings, helping customers find what they want to watch quickly and easily on any device
A ‘Browse’ page aggregating content by theme and genre from all channels on Sky Go
Personalised Sky Cinema recommendations – suggesting movies based on genre, ‘Because you watched’ and, ‘More like this’
A Recordings page where Sky Q customers can view and control upcoming recordings and series links
Enhanced accessibility and better navigation features to make it easier for visually impaired customers to use the app. The video player has been improved so that they can now pause and skip the videos. Voiceover lets customers hear a description of everything they click on, font size can be increased without losing functionality and colours can be inverted for greater contrast

The new Sky Go app will be available this summer on iOS, Android, Amazon Fire devices and Amazon app store as well as on PC and MAC. Customers will be able to update their existing app, or download the new version from the Google Play, Apple and Amazon app stores for free.

Sky Mobile customers can also take advantage of unlimited streaming of Sky shows, movies and sports on Sky Go with Sky Mobile Watch, which enables streaming on the go anywhere in the UK and EU, without using any data allowance.

The new Sky Go app will be rolled out to customers in phases across the summer.
Recording functionality on the Sky Go app is available to Sky Q Multiscreen customers only. To activate the app’s Recordings feature, customers must connect the app to their Sky Q box.
To download content on Sky Go, customers must have Sky Go Extra subscription.
Sky Mobile Watch: the shows, movies and sports Sky Mobile customers can access will depend on their existing Sky TV subscription.

About Sky

With 24 million customers across seven countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Download nxp port devices driver. Our 31,000 employees help connect our customers with the very best of Sports, News, the arts and to our own local, original content. Following the success of Sky originals like Chernobyl, Patrick Melrose, Das Boot and Gommorah we launched Sky Studios and now plan to more than double our investment in original drama and comedy over the next five years.

Our technology allows customers to watch what they want, when they want, how they want, and as we connect millions of families to content they love, it is our responsibility to do it safely – that’s why we offer services like Sky Broadband Buddy and the Sky Kids app. And our online streaming service, NOW TV, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service.

We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. Our Sky Ocean Rescue campaign has reached millions across Europe, we’re on track to be free of single-use plastic by 2020, we’re investing £25million over five years in ocean-saving tech and we’re a proud employer – recognised by The Times and Stonewall for our approach to inclusivity.

New Sky Go App Not Working

For more information on Sky Go content, programmes and accessibility features, go to https://accessibility.sky.com/support-sky-q/